Privacy Policy

Introduction

This Privacy Policy applies to your use of our website and services powered by Razorpay. We are committed to protecting your privacy and ensuring the security of your personal information.

The term "Personal Information" means information that you provide to us which personally identifies you, such as your name, phone number, email address, and any other data that is tied to such information.

By visiting this website, you agree to be bound by this Privacy Policy and consent that we will collect, use, process and share your Personal Information in the manner set out below. If you do not agree with these terms, please do not use the website.

Information We Collect

We collect, receive and store your Personal Information. We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below.

The Personal Information collected will be used only for the purpose of enabling you to use our services, helping promote a safe service, calibrating consumer interest in our products and services, informing you about online offers and updates, troubleshooting problems, customizing user experience, and detecting and protecting against error, fraud and other criminal activity.

Account Information

If you create an account, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as financial information including credit card, debit card details, bank account information) that you may choose to save in your account.

We use your email address to send you updates, news, and newsletters (if you subscribe) and contact you on behalf of other users. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences.

We assure that your Personal Information will not be made public or sold to any third party.

Customer Information

We store customer information such as address, mobile number, payment details and email address when customers make payments through our checkout system. However, we only share this information with businesses when customers choose to do so. We are not liable for any misuse of this information by the businesses to whom the information is shared by the customer.

Activity Tracking

We record information relating to your use of our services, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information.

We use this type of information to administer our platform and provide the highest possible level of security and service to you. We also use this information in aggregate to perform statistical analyses of user behavior and characteristics. However, you cannot be identified from this aggregate information.

Cookies

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them).

Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of our platform may not work properly.

We use third party tools who may collect anonymous information about your visits using cookies. No Personal Information is collected or used in this process. You can opt-out of sharing this information by deactivating cookies in your browser settings.

Transfer of Information

We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services, conduct quality assurance testing, facilitate account creation, provide technical and customer support, or provide specific services in accordance with your instructions.

We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy.

We may disclose your Personal Information to third parties in good faith belief that such disclosure is reasonably necessary to: (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions; (c) comply with legal process; or (d) protect our rights, reputation, and property.

Security

Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security.

We limit access to your Personal Information to those employees and contractors who need access to perform their job function. However, you acknowledge that we are not responsible for any intercepted information sent via the internet, and you release us from any claims arising out of or related to the use of intercepted information in any unauthorized manner.

Your Rights

Changes to Privacy Policy

Our Privacy Policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this policy periodically. These changes will be effective immediately upon users of our platform.

If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly that you wish to deactivate your account. Continued use after any change shall indicate your acknowledgement of such changes and agreement to be bound by the updated terms.

Applicable Law

Your use of this website will be governed by and construed in accordance with the laws of India. Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/tribunals having jurisdiction in Bengaluru, India.