Frequently Asked Questions

JewelTech is an AI-powered jewelry design platform by Rezinix Technologies. It allows you to create stunning jewelry designs, visualize them in 3D, try them on virtually, perform quality inspections, and manage your entire jewelry workflow from design to showroom.

No design experience is required! Our AI-powered tools make jewelry design accessible to everyone. Simply describe what you want, and our AI will generate professional designs for you. You can then refine and customize them to your liking.

Simply sign up for a free account at JewelTech. You'll get access to our Free plan which includes 5 AI designs, 10 virtual try-ons, and 5 QC inspections per month. No credit card required to start.

We offer four plans: Free (₹0), Basic (₹999/month), Pro (₹2,999/month), and Premium (₹7,999/month). Each plan includes different limits for AI designs, 3D models, virtual try-ons, and other features. Annual billing is available with a 20% discount.

Yes, you can upgrade or downgrade your plan at any time from your account settings. When you upgrade, you'll be charged the prorated amount immediately. When you downgrade, the change will take effect at the end of your current billing cycle.

We accept all major credit cards, debit cards, net banking, UPI, and digital wallets through our secure payment partner Razorpay. All transactions are encrypted and secure.

Yes! We offer a 7-day money-back guarantee for first-time subscribers. If you're not satisfied within the first 7 days of your initial subscription, you can request a full refund. Please see our Refund Policy for complete details.

AI Designer uses advanced artificial intelligence to generate unique jewelry designs based on your text descriptions. You can specify the type of jewelry, materials, style, and other details, and the AI will create multiple design options for you to choose from.

1. Go to AI Designer from the sidebar. 2. Select a jewelry type (Ring, Necklace, etc.). 3. Choose a style (Bridal, Minimalist, Traditional, etc.). 4. Pick your metal and gemstone preferences. 5. The AI auto-generates a prompt based on your selections - you can edit it if you like. 6. Click 'Generate' and wait for your designs!

A Blueprint is a technical drawing of your jewelry design with exact measurements and specifications. It's what you'd give to a jeweler or CAD designer to manufacture the piece. Blueprints include front, side, and top views with dimensions.

The 'Decor' category (previously called Artifact) is for non-wearable jewelry items like idols, trophies, decorative ornaments, religious artifacts, and display pieces. Use this for anything that isn't worn on the body.

Yes! After generating, you can refine your design by adjusting the gemstone count or adding more details to your description. Click 'Apply Changes' to regenerate with your modifications. Your original designs are saved in your Dashboard.

Virtual Try-On allows customers to see how jewelry looks on them before purchasing. Upload a photo or use your camera, and our AI will realistically overlay the jewelry on the image, showing how it would look when worn.

1. Go to Virtual Try-On from the sidebar. 2. Upload a photo of yourself (hand, neck, ear, or full body). 3. Upload or select a jewelry image. 4. Select the jewelry type. 5. Click 'Generate AI Try-On'. The AI will place the jewelry realistically on your photo.

For best results: use well-lit photos, ensure the area where jewelry will be placed is clearly visible (hand, neck, ear), avoid blurry images, and use photos with neutral backgrounds. The AI works best with clear, front-facing shots.

QC Inspector uses AI-powered computer vision to detect defects and quality issues in jewelry pieces. Upload photos of your jewelry, and the system will analyze them for scratches, dents, color inconsistencies, and other defects with detailed reports.

CAD mode: Upload 3D design files (.STL, .STEP, etc.) for geometry validation and structural analysis before manufacturing. Image mode: Upload photos of finished pieces for visual defect detection after manufacturing.

Low: Minor cosmetic issue, barely visible. Medium: Noticeable but may be acceptable. High: Significant issue that should be fixed before selling. Critical: Major flaw that makes the item unsellable.

After inspection, you decide what happens next: Accept (item passes QC and can be sold), Rework (send back to fix the selected defects), or Escalate (needs supervisor review for borderline cases).

Geometry Validation analyzes your 3D CAD files to ensure they can be manufactured properly. It checks wall thickness, structural integrity, and identifies potential issues before you send to production - saving time and money.

Cost Estimator calculates production costs based on metal weight, gemstones, and labor. It uses live market prices for metals and provides a detailed breakdown of material costs, labor, and your profit margin.

Markup is your profit margin added on top of material and labor costs. For example, if materials + labor = ₹10,000 and you set 30% markup, the final price would be ₹13,000. Adjust markup based on your business model.

Labor complexity affects how much craftsman time is charged: Simple (basic assembly), Moderate (standard work), Complex (intricate details), Intricate (highly detailed handwork). Higher complexity = more labor cost.

CAD mode gives precise weight calculations from your 3D file. AI Image mode estimates dimensions from photos - useful when you only have images but less accurate than CAD. Use CAD for production-ready quotes.

XRF (X-Ray Fluorescence) is a non-destructive method to verify metal purity. It determines the exact composition of your jewelry metal - for example, confirming that '22K gold' actually contains 91.67% gold.

Hallmarking is an official certification stamp that verifies metal purity. In India, BIS (Bureau of Indian Standards) hallmarking is mandatory for gold jewelry. A hallmark proves your jewelry meets purity standards.

Our 3D Generation feature converts your 2D jewelry designs into photorealistic 3D models. You can rotate, zoom, and inspect the model from all angles. The 3D models are production-ready and can be exported in various formats.

Export formats vary by plan. The Free plan supports PNG images. Basic includes PNG and PDF. Pro adds Excel and iJewel formats. Premium includes all formats plus custom export options. 3D models can be exported in GLB, OBJ, and STL formats.

All your designs are automatically saved and appear in 'My Designs' in the sidebar (Dashboard). Each design shows its progress through the 7 stages and you can continue working on any design at any time.

Yes, absolutely! We use industry-standard encryption and security practices to protect your data. All payment information is processed through Razorpay, a RBI-approved payment gateway. We never store your credit card details. Please see our Privacy Policy for more details.

Yes, you can delete your account at any time from your account settings. Please note that this action is permanent and will delete all your designs, projects, and data. If you have an active subscription, it will be cancelled.

Click on 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

JewelTech works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend using Chrome for the best experience with 3D visualization and AI features.

Yes! JewelTech is fully responsive and works on mobile devices and tablets. However, for the best experience with 3D modeling and detailed design work, we recommend using a desktop or laptop computer.

API access is available on Pro and Premium plans. You can integrate JewelTech's AI design, 3D generation, and QC inspection features into your own applications. API documentation is available in your account dashboard.

We accept JPEG, PNG, and WebP image formats. Maximum file size is 10MB per image. For best results, use high-resolution images (at least 1024x1024 pixels) with good lighting and clear details.

You can reach us at contactus@rezinix.ai or call +91 98206 02655 (Mon-Fri, 9am-6pm IST). Premium plan subscribers get priority support with faster response times. We aim to respond to all inquiries within 24-48 hours.

Yes! We provide comprehensive video tutorials, documentation, and guides to help you get the most out of JewelTech. Premium plan subscribers also get access to personalized onboarding and training sessions.

Absolutely! We love hearing from our users. Send your feature requests to contactus@rezinix.ai. We regularly review all suggestions and prioritize them based on user demand and feasibility.